The phone…..our greatest asset and our greatest fear.
With technology, Facebook, texting & emailing, many of
us have lost the basic skill of picking up the phone and speaking to
someone. I call it a skill because it
really is one, one that not many of us are very good at anymore. I’m not sure why that is, however, I do know
that most of fear the phone.
With our busy lives we don’t want to bother anyone, so we text, send Facebook
messages or do anything we can do to avoid actual conversation where we could
potentially receive a negative answer instead of a positive. In fact, it is our belief that most of think
we are going to get the negative.
This is what I am setting out to change. Last weekend I
changed the way I used my lead cards. I
still asked people to fill them out, but instead of just putting a few notes on
them about our conversation, I asked a very simple question to everyone.
“Is it ok if I call
you this week?”
That one simple question changed everything for me! Most people said YES! I followed up by saying something like
“Great, I will be in touch with you this week”
For those that say NO, I simply asked if email or text was better, and
then marked that down on the sheet.
What that did for me was take the pressure off phoning
them. They had already given me
permission, and were now expecting my call.
The BEST part was, that as I did my follow up calls this
week, I booked 2 socials, and sent out a catalogue social. I had a conversation with a potential artist,
and sold 2 lockets!
Honestly, I was blown away at the results! All because I simply asked if it was ok to
call them! I have a whole new
appreciation for what the phone can do for my business, and I no longer fear
it!
I made a conscience choice to face my fear, ask the
question, and follow up with a phone call.
The phone really is one of the biggest assets we have to growing our
businesses.
I challenge you to ask the question and make the call!
-Randy Mellon Director Team Stylicious
